Issue has been reported where the Uniface application is unable to checkout license features while it previously worked OK.
Error message seen on screen is:
'Could not load environment. Contact Uniface Support'
Starting the Uniface application with $ioprint=64 in the used ASN file:
[SETTINGS] $putmess_logfile = .\log\putmess-%h_%u_%p.log $ioprint = 64
the following message could be read:
Checkout of license feature Uxxxx failed, reason: Unknown DLM error has occurred; no messages available
Issue can be caused by a corruption in the registry key ROOT_CONFIG where a ? (question-mark) has been added at the end of the key.
Resulting in a DLM Root config of C:\users\public\?\ instead of C:\users\public\ and being unable to find and/or create required files for correct working of the product.
Copy the following text completely in notepad.exe and save file as 'dlm-root_config-repair.reg' on the DLM license server temp folder. (Take notice of the file name extension being .REG)
For 64-Bit DLM on 64-Bit OS and 32-Bit DLM on 32-Bit OS:
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Compuware\DLM] "ROOT_CONFIG"="C:\\Users\\Public\\"
For 32-Bit DLM on 64-Bit OS:
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Compuware\DLM] "ROOT_CONFIG"="C:\\Users\\Public\\"
and Run this created registry file on the license server as Administrator by double click on the file.