Support Contact & Call Logging

Contacting Support

If you’ve not already logged a call and need support, contact: customer.support@uniface.com

when you do not receive a Support Request creation email back within 10 minutes, send your request to technical.support.uniface@uniface.com.

Note: Individual attachments to case emails cannot exceed 10MB; the maximum email size is 10MB.  If you have large attachments, the assigned Uniface Support Technician will direct you to an upload service.

Online Logging & Tracking

An online call logging and tracking system is available to track your support case which a username and password is required.
Access can be requested to this tracking system by contacting: technical.support.uniface@uniface.com or use the process described in the Uniface Service Desk User Guide.

Licensing & New Software

For licensing and new software questions contact: license.management@uniface.com

Worldwide Support Contacts

Uniface offers support services for its products around the world.

RegionHoursPhoneEmail
Europe, Middle East & Africa8am to 6pm ET, Monday to Friday00800-78776788 (00800-SUPPORTU)Email directly to case tracking (preferred): customer.support@uniface.com
Asia PacificMonday to Friday 8:00am-6:00pm (AEST)+61 2 8935 9417Email directly to case tracking (preferred): customer.support@uniface.com

Regional Offices & Distributors

You’ll find telephone numbers for Uniface regional offices and global distributors on our contact us page on our main website. An online contact form is also available there.