Support Contact & Call Logging
If you’ve not already logged a call and need support, contact: firstname.lastname@example.org
when you do not receive a Support Request creation email back within 10 minutes, send your request to email@example.com.
Note: Individual attachments to case emails cannot exceed 10MB; the maximum email size is 10MB. If you have large attachments, the assigned Uniface Support Technician will direct you to an upload service.
Online Logging & Tracking
An online call logging and tracking system is available to track your support case which a username and password is required.
Access can be requested to this tracking system by contacting: firstname.lastname@example.org or use the process described in the Uniface Service Desk User Guide.
Licensing & New Software
For licensing and new software questions contact: email@example.com
Worldwide Support Contacts
Uniface offers support services for its products around the world.
- Uniface support is available for maintenance paying customers.
- Please note that the 800-number cannot be used from most mobile phones.
- Support can be given in the following languages: English, German, French, Japanese and Dutch.
- If you require phone contact and are unable to use phone numbers listed below please use an email method from below and provide your phone details and we shall contact you promptly.
|Europe, Middle East & Africa||8am to 6pm ET, Monday to Friday||00800-78776788 (00800-SUPPORTU)||Email directly to case tracking (preferred): firstname.lastname@example.org|
|Asia Pacific||Monday to Friday 8:00am-6:00pm (AEST)||+61 2 8935 9417||Email directly to case tracking (preferred): email@example.com|
Regional Offices & Distributors
You’ll find telephone numbers for Uniface regional offices and global distributors on our contact us page on our main website. An online contact form is also available there.